[Andrew]

Hi,
I am now at the stage of installing the app to the iphone. It generates OK, get a message with the instalation URL, click it and it starts to
install on the phone. When it is nearly finished I get an error message of ‘ Unable to Download “Test App” and gives me the option of Done or Retry.

I have gone from scratch again and created a CSR file, cert, provisioning ect.. still won’t download.

Any ideas why,
Help,
Regards
Andrew

[Paul_paul]

Sounds like provisioning problems, are you using an ‘ad hoc’ profile that includes your device? Is it saying ‘unable to install or unable to download’?

[support-michael]

MobiOne creates ios and android apps. Are you installing an ios app?
If yes the most common reason for an ios app failing to install is:
1) using a developer or ad hoc provision profile that does not include the device id of the device you are attempting to install the app to

or

2) building your app with an app store provision profile and then trying to install it directly on a device.

See these docs

[Andrew]

Hi,
I have tried again and followed all instructions and again same error of ‘ Unable to download’ I am trying to create a IOS App
I am trying for ad hoc method. (only distributing to about 30 people)
Can I send screen shots thru, they are contained in a word doc?
Hope someone can assist, I am a bit frustrated as I followed step by step.
Regards
Andrew

[Paul_paul]

Do you have the UDID numbers of these 30 devices registered?

[support-michael]

If you need hands-on assistance setting up your apple certs, app ids, profiles then contact http://www.appstoreuploader.com for low cost consulting.

[Andrew]

Hi Wayne,

I do not wish to upload to the app store as this app is for private distribution, hence doing the ad hoc.
I will send an email with attachment to your support area to see if you can offer any suggestions.
Regards
Andrew

[support-michael]

Understood. I recommended consulting with appstoreuploader as we are not authorized to access your apple dev account and dig through the details of what may be wrong. We can only do so much on these type of configuration problems.

Please share details about the device(s) you are attempting to install on.

What ios device(s) and version, e.g., iphone5, ipad2,….?

What ios version(s): ios 5, ios 6,…?

Do you have an App Center build id for your app?

[Andrew]

Hi Wayne,

What ios device(s) and version, e.g., iphone5, ipad2,….?
Version 4.2.1, Iphone model S3 (first ones, no camera)

Do you have an App Center build id for your app?
Do you mean the Mobione App Centre to build the .csr?

I have sent an email on screen shots to your support area.

Regards
ANdrew

[support-michael]

The problem may be that your target device is too old to run recent mobione apps. When Apple released ios6 it simultaneously discontinued development support for ios 4.2 and earlier versions. MobiOne build services are subject to these limitation by Apple. Additionally MobiOne apps are built on top of the Corodva/PhoneGap sdk which is also not compatible with 4.2 and earlier versions of ios.

>Version 4.2.1, Iphone model S3 (first ones, no camera)

See section 2.2 of the MobiOne 2.3 release notes for a list of compatible devices:
http://www.genuitec.com/mobile/docs/highlights/2.3.2/release_notes.html

Try installing your app on a device with ios5 or greater?

[Paul_paul]

I give up.

[Andrew]

Success !
Thanks Wayne and stickleback.
My old phone did not work, however I got the UDID of a newer phone and it installs and works.
Big thanks.
One more question, I now want to deploy it to 5 newer phones, do I need to get the UDID for each one and do the whole process for each one?
Also, sorry for the anoying questions, I was many years ago an Oracle developer who has since moved out of the area and now in the building trade, hence apps is new to me(but getting to know it).
Kind regards
Andrew

[Paul_paul]

Andrew, you need to go to ‘Devices’ and add the UDID codes for each phone you want to install the app on. You then go to your provisioning profile and edit it to include all the new devices that you should see listed. Click ‘Generate” then refresh the page, now download the new edited profile and save it to replace the original. Use the new profile to build your app again. It will now install on the new devices.

[Andrew]

Thanks stickleback, I gather I am limited to up to 100 devices for each app?

Kind regards
Andrew

[Paul_paul]

Yes that’s right, just keep adding the UDID codes, edit the profile and download the new one.

[Author]

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