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I am running into the subject error when I try to open the Configuration Center.
I read the post: “Software and Workspace Center is currently not availab https://www.genuitec.com/forums/topic/quot-software-and-workspace-center-is-currently-not-availab/
but the directions don’t make any sense for the current poweredbypulse site setup.I tried downloading pulse4-win64.zip and McAfee says it is infected with a virus and won’t load it.
How do I fix this?
Does it really take a re-install!flawlor,
Sorry that you are seeing this issue.
1. I could download Pulse and my anti virus does not complain about the virus. Can you please recheck your anti virus settings or try downloading the Pulse again?
2. Can you please share the Installation Details from MyEclipse > Installation Summary > Installation Details ?
3. How did you install MyEclipse ? Is it using the offline installer/pulse or archived update site?
4. If you have installed MyEclipse using an offline installer, you can re run it and select repair option and see if it fixes the issue. If it does not fix the issue, I am afraid you have to try a reinstall of MyEclipse.
5. If the problem persists even after the reinstall, please switch to a new workspace, replicate the issue and copy paste the contents of the .log file here for us.
I have Build id: 10.5-20120615 installed.
Unfortunately I no longer have the installer.
I notice that 10.7 is available from MyEclipse for download.
Can I use that for a repair install or do I need 10.5?
If I need 10.5, where can I get that?Thanks
flawlor,
You can update to 10.7.1 using the 10.7.1 installer and take advantage of the improvements we made since 10.5.
Here is the release notes for 10.7.1 :
http://www.myeclipseide.com/module-htmlpages-display-pid-491.htmlYou can download the latest 10.7.1 installer and install it to a different location and see how it works. You can open the previous workspaces in 10.7.1 or try importing your projects to the new workspace.
If the issue persists, please share the .log file which is located at <workspace dir>/.metadata/.log along with the OS version and details.
Let us know how it works.
The question I asked was about a repair install.
Can you point me to where I can get a copy of the 10.5 all-in-one installer?Installing a new version will require a lot of configuration and project re-loading that will waste at least a day.
flawlor,
As a MyEclipse subscriber you have full access to any version of MyEclipse that you choose to utilize and we will be glad to provide you with a download link to your chosen release.
However, all requests for previous releases are handled by our sales team to ensure your complete satisfaction. Please send an email to [email protected] and they will be able to assist you. Be sure to include your name, subscription id, subscription code, MyEclipse version desired,please specifically mention that you need a 10.5 installer and operating system so they can provide the correct download link without delay.
Let us know if you see any issues.
Two weeks ago I sent an email to sales with the information you identified and I have gotten NO response. I would appreciate it if you would ask them to please respond.
Frank,
I’m afraid there was a misunderstanding by our sales team regarding what you were asking for. I’ve sent you the link, sorry for the delay and inconvenience caused.
I was sent the link to the 10.5 installer.
I installed it over my previous install and now I can access the software center.
Thanks
