[norbert]

How to configure SDC installer to go trough the proxy on Linux, so far I have tried without success:
– exporting http_proxy, https_proxy variables
– using Gnome Network Proxy Settings?

java.net.UnknownHostException: www.poweredbypulse.com
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:175)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384)
        at java.net.Socket.connect(Socket.java:546)
        at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:584)
        at sun.net.NetworkClient.doConnect(NetworkClient.java:173)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:409)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:530)
        at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:275)
        at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:332)
        at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
        at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:914)
        at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
        at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(HttpsURLConnectionImpl.java:153)
        at com.genuitec.pulse.installer.processor.base.TrackMetricProcessor$TrackMetricThread.trackDirect(Unknown Source)
        at com.genuitec.pulse.installer.processor.base.TrackMetricProcessor$TrackMetricThread.run(Unknown Source)

Regards,
Norbert

[sdc-support]

Hello Norbert,

We do support installing in situations where the server can not contact, like installing SDC behind proxy.

To further determine what the actually issue is, can you please send the full server install log.

Thanks
Radhika – SDC Support.

[norbert]

Hi Radhika,
You are right, the installation is interrupted by the exception a few lines above. Will try to check it on the second box to excluded instance specific issues.

INFO: Running processor [delivery.server.add.registry]; work [10] of [30]
Feb 9, 2013 11:06:29 AM com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling run
SEVERE: A fatal error was reported from com.genuitec.delivery.server.installer.processor.DeliveryServerAddRegistryProcessor@6155035a
java.io.IOException: Inappropriate ioctl for device
    at java.io.FileOutputStream.close0(Native Method)
    at java.io.FileOutputStream.close(FileOutputStream.java:341)
    at java.io.FilterOutputStream.close(FilterOutputStream.java:160)
    at com.genuitec.pulse2.common.util.SortedProperties.save(Unknown Source)
    at com.genuitec.pulse.installer.runtime.DeliveryCenterRegistry.setInstallationPath(Unknown Source)
    at com.genuitec.delivery.server.installer.processor.DeliveryServerAddRegistryProcessor.runWithErrorHandling(Unknown Source)
    at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
    at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
    at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.run(Unknown Source)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Feb 9, 2013 11:06:29 AM com.genuitec.pulse.installer.context.base.internal.UnexpectedErrorContextImpl addError
WARNING: Unexpected error occurred: Fatal error in DeliveryServerAddRegistryProcessor
java.io.IOException: Inappropriate ioctl for device
    at java.io.FileOutputStream.close0(Native Method)
    at java.io.FileOutputStream.close(FileOutputStream.java:341)
    at java.io.FilterOutputStream.close(FilterOutputStream.java:160)
    at com.genuitec.pulse2.common.util.SortedProperties.save(Unknown Source)
    at com.genuitec.pulse.installer.runtime.DeliveryCenterRegistry.setInstallationPath(Unknown Source)
    at com.genuitec.delivery.server.installer.processor.DeliveryServerAddRegistryProcessor.runWithErrorHandling(Unknown Source)
    at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
    at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
    at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.run(Unknown Source)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Feb 9, 2013 11:06:29 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Skipping remaining processors; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.install.fatal.error]
Feb 9, 2013 11:06:29 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors

Regards,
Norbert

[sdc-support]

Hi norbert,

Sorry the installer is giving you grief! Linux systems can be a bit tricky because of the variety of JVM and library combinations. As Radhika said, a full error log would be helpful, however, the last stack trace you posted gave us enough to make a guess at what you might be running into.

Could you run the following on the command line to determine if your Java VM is 32-bit or 64-bit?

java -version

Depending on the output, you’ll want to run the server installer with one of the two command lines:

If your VM is 32 bit:

delivery-center-server-2013-sr1-installer-linux.run -d32

If your VM is 64 bit:

delivery-center-server-2013-sr1-installer-linux.run -d64

If this does not help, could you please provide us with the following?

1. The console output from running the above command on the command line.
2. The full error log file.

Sorry again you’re having issues. Hopefully this will help!

Cheers,
Jed Anderson
SDC Support

[Author]

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