[shaneumlauf]

Hello staff. I just upgraded the new 2.6 after Jan 2014 and every time I am trying to open the software it crashes. Is there a way I can re download the old verison until you guys fix this. I get the splash load screen then it opens and and then 5 seconds later it crashes on me I am currently using windows 7

Please help $100 is a lot to me and I love the program, but can not use it now after upgrade. Please help
thanks

[Brandon]

I have had this problem before. Did you try completely uninstalling, then reinstall verson 2.6?

[shaneumlauf]

Yes I have uninstalled it 2 times and about to do my 3rd time. I will try it once again and if it fails I will get back intouch with you so you guys can help me on this issue?

I let you know
Do you have the early version 2.5 so I can download it again until you guys can fix this issue

[shaneumlauf]

I have re installed it and it still fails to open it just crashes really disapointed in this and like a refund now

[shaneumlauf]

I installed this once again and I even restarted my PC and it still wants to crash on me please really guys fix this I like the old verison so i can work on my projects

Thanks

[support-michael]

hi, sorry to hear the upgrade is giving you fits.
Try clearing the MobiOne metadata as follows:
1) open the task manager and ensure there is not a zombie version of mobione.exe running
– if you find a process running, kill it and then try launching mobione again. If mobione.exe does not start proceed to #2

2) clear the mobione metadata by deleting this directory and then launch mobione
<user-home-dir>\.mobione\.metadata\runtime\plugins, e.g., C:\Users\michael\.mobione\runtime\.metadata\plugins

Let us know if this resolves the issue.

[shaneumlauf]

Ok so I have found that in order for it work I did delete the directory you showed me and now it runs smoothly. Thanks. i am glad it works now

[Author]

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