[Tim Cincotta]

Hi-

In attempting to install SDC on a Windows 2008 64-bit VM, I encountered the following error (pasted from the errors.txt file inside the support bundle):

Status ERROR: com.genuitec.pulse.installer.server.delivery code=0 Can not rename jre.incoming to jre null

The oneinstall.log has the following stack trace:

Jul 26, 2013 2:05:09 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [com.genuitec.pulse.installer.server.delivery.incoming.sites]; work [10] of [70]
Jul 26, 2013 2:05:54 PM com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling run
SEVERE: An error occurred while running [IncomingSitesProcessor]: Can not rename jre.incoming to jre
org.eclipse.core.runtime.CoreException: Can not rename jre.incoming to jre
    at com.genuitec.delivery.server.installer.processor.IncomingSitesProcessor.runWithErrorHandling(Unknown Source)
    at com.genuitec.pulse.installer.processor.ProcessorWithFatalErrorHandling.run(Unknown Source)
    at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.runProgressWithCancelBlocking(Unknown Source)
    at com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob.run(Unknown Source)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Jul 26, 2013 2:05:54 PM com.genuitec.pulse.installer.context.base.internal.UnexpectedErrorContextImpl addError
WARNING: Unexpected error occurred: Can not rename jre.incoming to jre
Jul 26, 2013 2:05:54 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Skipping remaining processors; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.install.fatal.error]
Jul 26, 2013 2:05:55 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Jul 26, 2013 2:05:55 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Skipping remaining modules in sequence; received jump to [id: fatal-error, action: goto, sequence: oneinstall.installer.install.fatal.error]
Jul 26, 2013 2:05:55 PM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.error.cleanup.progress] from sequence [oneinstall.installer.install.fatal.error]
Jul 26, 2013 2:05:55 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running up to [3] processors; total work [160]
Jul 26, 2013 2:05:55 PM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.create.support.bundle]; work [50] of [160]

Any thoughts?

[sdc-support]

Hi TimCincotta,

Sorry to hear you’re running into troubles. Could you send us the full support bundle zip file the installer creates via email to support at genuitec dot com?

Best regards,
Aaron Lara.

[Tim Cincotta]

Just to follow up with my solution, I had a newbie error. I had logged into my server with a different user account than I was putting into the setup screens. Though both user accounts had administrator access, I was unable to start the service when I had logged on with my domain account. I had to actually log on with the same user account that I wanted to associate with the server, which was a local server account. I hope that makes sense.

[sdc-support]

It’s good to hear you are up and running. Thanks for using SDC

Best regards,
Aaron Lara

[Author]

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